Frequently Asked Questions
Everything you need to know about bringing luxury home.
What are your standard delivery timeframes?
For in-stock furniture and decor, we typically deliver within 5-10 business days. Larger freight items or custom-made pieces may have longer lead times, which are specified on each product page.
Do you offer international shipping?
Yes, House of Isabella ships to a wide range of international locations. Shipping costs and duties are calculated at checkout based on the destination and the weight of the items.
What is your return policy for furniture?
We offer a 14-day return window for most items. Products must be in their original packaging and unassembled. Please note that bespoke or made-to-order items are non-refundable unless they arrive damaged.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer flexible financing options through providers like Klarna and Afterpay to help you spread the cost.
What should I do if my item arrives damaged?
Please inspect your items upon delivery. If you notice any damage, contact our customer service team within 24 hours with photos of the damage and the packaging so we can arrange a replacement or refund.